Step 1 - Go to your cashier, select the Bitcoin deposit option, submit
an amount that is greater than $25 and click on "Get Address" button.
Make sure you save this address as you will need it to send the money
to.
Step 2 - Go to https://www.coinbase.co...
When a player submits his documents to get their account verified
please follow these steps:
1. Add reply letting the player know that you have forwarded their
request to the appropriate department
2. Under "Department" select Fraud_team
3. Don't assign ...
As per Amy this is not allowed. Members cannot gift eachother as this
will lead to begging and emotional manipulation in chat to get gifts.
This happened on other brands.
A player can request for his/her pending withdrawal to be cancelled,
this can happen due to various reasons like:
* player wants to play more and wants his money back into his
account
* player won more money and wants to resubmit the wd with a bigge...
This may help if a player does not know how to clear their cache and
delete temps files.
In Chrome
On your computer, open Chrome.
At the top right, click More .
Click More tools. Clear browsing data.
At the top, choose a time range. To delete ev...
CLOSING ACCOUNTS
If the request comes from a non-depositor, you can close the account
without any issues. Make sure you add an account note for this action.
If the request comes from a depositing members we need to do the
following:
* Ask member...
CREDITING FREE BONUSES
Please note that you are not authorized to credit any free
bonuses to member's accounts unless you are given permission by Amy or
Florin. Bonuses credited due to technical issues / site errors do not
belong under this category...
DECLINE BY THE BANK!!!
**************************************
Dear XXX,
Thanks for choosing us!
This email informs you that your last deposit attempted with card
ending ***6422 was rejected by your bank. Sometimes, bank blocks your
deposit due to ...
As of now ALL FREE BONUS REQUESTS are to be referred to me. Please
advise members to email me at
[email protected] to get a free
bonus or to open a help desk ticket and pend it to me. Once that's
done please leave a message on my Skype so I can chec...
I had a help ticket today for a player asking me to verify her account
manually. I loaded up her details and saw that it was closed due to
chargebacks. So i messaged Max and asked him how to proceed his reply
was as follows:
Any case about Chargebacks, ...
I had a player come into live today, their account had been closed due
to an inappropriate alias. I informed them the reason and asked for
the alias they would like to change it to. I created a csr note with
the old alias "alias changed from xxxx as it wa...
Hello everyone,
Please see below instructions on how to credit a PayPal deposit. If
Max is not available to do it and if the member forwarded the
confirmation email to you, you can go ahead and credit the member's
account without any issues.
Steps to ...
An extensive list with all processor errors can be found at
https://docs.google.com/spreadsheets/d/1yEI2fb-WQ0j0z-I_KVqyhJ65wU1DWH-O/edit?usp=sharing&ouid=106623661293065448527&rtpof=true&sd=true
[https://docs.google.com/spreadsheets/d/1yEI2fb-WQ0j0z-I_KV...
If you get a case of someone complaining that we did not respond to
their email/ticket, but we have responded, you need to reply to them
in a different way.
Go to Tickets, click on NEW TICKET, click Next, and use your
officevirtual email address to resp...
Q: What network does Bingovillage use with TETHER? A: USDT Tether
(ERC20)
Update: at the moment we no longer accept tether
If someone contacts us about about a slots game malfunctioning, not
receiving a free spin from scatter, or bonus round not being able to
click etc. you have to open a jira ticket informing the techs.
Provide game ID and explanation to them so they can fi...
I have had a couple of players tell me that they do not know how to
take a screen shot, i did some research and found some instructions so
that we can help when this is the case. Myself i have an automated
programme, so my screen shots are just the push o...
COURIER CHECK - US & CANADA
BANKWIRE - US & CANADA
E-TRANSFER - CANADA
BITCOIN - INTERNATIONAL
MG - INTERNATIONAL
