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Canceling pending withdrawal requests
Posted by Florin D., Last modified by Chris R on 21 November 2025 12:00 AM
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A player can request for his/her pending withdrawal to be cancelled, this can happen due to various reasons like:
We can now do this in MIDAS now for all sites.
You just open the players account in MIDAS, then go to Reports, then Journal Search. Enter the Journal ID and search Once that is open, you have to scroll across to the right and check the box there. Then you will see REJECT in red. Click on REJECT and this will cancel it and put the funds back in players account. ALL DONE
Chris | |
 (1 vote(s)) Helpful Not helpful |
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Comments (2)
Victoria C.
25 May 2023 07:36 AM
if the system does not add the bonus back do we do that manually please?
Florin D.
03 June 2023 03:11 PM
Normally this should not happen. If we add the bonus manually their wager will increase, so if an issue like this occurs make sure you copy the wagering requirements and create an account note with them before adding the bonus back manually.