Canceling pending withdrawal requests
Posted by Florin D., Last modified by Florin D. on 23 May 2023 06:40 PM

A player can request for his/her pending withdrawal to be cancelled, this can happen due to various reasons like:

  • player wants to play more and wants his money back into his account
  • player won more money and wants to resubmit the wd with a bigger amount
  • player wants to deposit 

When you stumble upon such a request please contact the CR CS staff team to cancel the withdrawal both from house edge and from Midas. After this is done check the player account to see if they lost any bonuses due to making this withdrawal request and see if they were automatically credited back.

***Note that the system should credit back all bonuses lost when players submit withdrawals requests

(1 vote(s))
Not helpful

Comments (2)
Victoria C.
25 May 2023 07:36 AM
if the system does not add the bonus back do we do that manually please?
Florin D.
03 June 2023 03:11 PM
Normally this should not happen. If we add the bonus manually their wager will increase, so if an issue like this occurs make sure you copy the wagering requirements and create an account note with them before adding the bonus back manually.
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