<![CDATA[IT Helpdesk]]> <![CDATA[#EASYPAY 2.0 processing solution - Showcase ]]>
Subject:
#EASYPAY processing solution for #MANIA - Showcase and procedure
From:
Dumitru Florin <fdumitru@officevirtualemail.com>
Date:
6/25/2025, 5:50 PM
To:
cashier@officevirtualemail.com, Albert McCarthy <amccarthy@officevirtualemail.com>, Lawrence Gouett <lgouett@officevirtualemail.com>

 

Hello Everyone,

We are pleased to inform you that a new deposit option for LVL 0 customers is available on BingoMania. The option is called #EasyPay - powered by Affiliate-rewards.com

Members have to log in and go to their cashier. Inside they will see this:

 

Once they click on deposit a pop up window will appear with the following checkout page:




Members can deposit $25 or multiples of $25 by clicking on the up arrow from the amount box (1). After that they have to click on "Pay with Paypal" button (2). That will open the following pop up asking them to log in their paypal account and do the purchase or pay with DEBIT or CREDIT card.



If they use the Pay with DEBIT or CREDIT card they will get the following screen to complete the purchase:




Once the purchase is done you will get a confirmation email on cashier@officevirtualemail.com that will look like this:



You can identify the email by email address and address details. When we expand to other brands you will also see a brand related #TAG on the item description.
We will also communicate like we did with #ASTROPAY on our dedicated teams group that was set up by Joe.

Let me know if you have any questions.

Regards,

Florin

]]> <![CDATA[#EASYPAY 2.0: How to locate and credit accounts]]> Hello Team,

Please note that we have to credit deposits manually every time we get a new order.

When a customer makes a purchase we will get a confirmation email from Paypal with subject (example subject): "You received a payment of $XX.XX from John Doe (johndoe@gmail.com)".  This is how the email will look like:



PROCEDURE:

1. Let everyone know that you are working on the order on the group chat so we don't have two agents working on it at the same time.
2. Locating the account: to locate the account we can use the email address provided or if that doesn't work we can use the address details found on Shipping Address. If none of the above work we need to contact customer by email asking for their account details after we waited a few minutes to see if they call LIVE HELP.
3. Crediting the account: Once you found the account go to Adjust Balance -> Transaction type: DEPOSIT AS -> Processor name: ???en_US.ecom.category.WBN_AFR??? -> Payment type same as processor name -> under CONFIRMATION: add in the TRANSACTION ID from the paypal confirmation email ( in our example: Transaction ID is 4H2402842S395364S )

3. (FOR THE AGENTS THAT GOT THIS RESPONSIBILITY) Email player using the support@affiliate-rewards.com email address to confirm that their account was credited (via Titan: https://wp.titan.email/mail/ )

SUPPORT LINE FOR AFFILIATE-REWARDS

This deposit solution will also feature a support hotline. If players get confused or have questions or want to do a refund they can call Phone: +1 (833) 874 3008 . This will appear under EYEBEAM as Affiliate-Rewards or anything related to that. When picking up please answer with "Hello this is Affiliate-Rewards.com support line, how may I help you?". If members ask if this is for the gambling site they wanted to deposit for please locate their account first and then provide them with any gambling related inquiry that they might have. If they want a refund please contact Albert and issue a refund asap.

Please let me know if there are any questions.

Regards,
Florin

]]> <![CDATA[$5 Lucky Charm Bonus]]> As you play your favorite games (bingo, slots, video poker, etc.), you will accumulate Lucky Points. Collect Lucky Points and you’ll start unlocking great bonus prizes.

]]> <![CDATA[A more detailed tutorial on how to deposit with bitcoin]]> Step 1 - Go to your cashier, select the Bitcoin deposit option, submit an amount that is greater than $25 and click on "Get Address" button. Make sure you save this address as you will need it to send the money to.

Step 2 - Go to https://www.coinbase.com/ and register an account and verify it. Click on buy crypto with cash, look to buy bitcoin and then enter your card details and submit. Once purchased your bitcoin will show on your wallet.

Step 3 - From your coinbase account click on the Send&Receive button to send your bitcoin. Enter the amount of bitcoin you want to send and submit the address you got from step 1.

Step 4 - In a few minutes we will receive your payment and add it as a deposit in your bingo account.   

]]> <![CDATA[Account Inactivity]]> All inactive accounts (accounts that have been dormant for 45 days or longer) that have a $1 or more in bonus bucks will have the bonus balance removed due to inactivity. 
 
All inactive accounts (accounts that have been dormant for 45 days or longer) with any winnings or cash balance, will be charged a monthly $1 service fee per month.
]]> <![CDATA[Account Validation for BingoMania]]> To validate your account, simply send us the following information:
 
Proof of your identification and age as required by the Online Gaming Commission. 
 
Please send any of the following ID options
- Driving License
- Passport complete
- State ID
 
We also need a front copy of ALL credit/debit cards used to deposit. We only need to see the name and last four digits of the card so feel free to block out the first twelve digits you could scan or digitally photograph them and e-mail them to support@bingomania.com
 
These documents are requested one time only and subsequent withdrawals will be processed with no delays.
]]> <![CDATA[Account verification process - documents provided by players]]> When a player submits his documents to get their account verified please follow these steps:

1. Add reply letting the player know that you have forwarded their request to the appropriate department
2. Under "Department" select Fraud_team
3. Don't assign the request to anyone
4. Leave the request OPEN
5. Add a note on the request with the player's ID and reason for submitting the documents (e.g: account verification for withdrawals)
6. Send a notification to the Fraud team via the skype group letting them know that a ticket for verification was sent to them


Example of reply:

Hello ,

Thank you for contacting us.

I will forward your concern to our Credit Department where they can better serve you.

We will reply to your query promptly and with individual care. Please bear in mind though, that it may take up to several hours to reply.

If there's anything else we can do for you please don't hesitate to contact us.

 

Have a great day,

 

Florin

Customer Service

www.BingoVillage.com

]]> <![CDATA[Alias Change Request]]> Player’s username or alias can only be changed once every 30 days. Player needs to send the request by email, and we will forward it to the GMs. gmeyez@bingomania.com, gmkrazy@bingomania.com

]]> <![CDATA[Available Withdrawal Options for BingoMania]]> 1. BANK DRAFT (check)
Limit: $100.00 minimum and $2,500.00 maximum per week
Time frame: 3 to 5 days for a courier check to arrive via FedEx.
Check needs to confirm with bank if they accept a US dollar check issued from a Canadian bank.
 
2.MONEY GRAM (P2P- Person to Person)
Limit: $100.00 minimum and $375.00 maximum per week
Time frame: 24- 48hrs business hours.
You will receive the MTCN (Money Transfer Control Number) once it gets approved, you can pick up your money at any Money Gram location near you.
 
3. BITCOIN
Time frame: 48hrs business hours.
Limit: $100.00 minimum and $2,500.00 maximum per week
You need a Bitcoin wallet like Cashapp or Coinbase to receive your Bitcoin payout.
]]> <![CDATA[Bingo AutoDab Option]]> By default, it’s all automatic. The system marks the numbers off from your bingo cards as they are called and informs you of any winning ticket. Unless you turn off the auto-dub option and you mark off numbers on cards manually as the numbers are called.]]> <![CDATA[Bingo Pals- How to Refer a Friend]]> In your homepage, tap the 'My Account' tab and look for the option that says ‘BingoPals NEW’. Then click ‘Refer Now’ and follow the instructions. It’s either use the link (copy and paste) or invite your friends by email.

In order to qualify for the $20 BingoPal referral cash prize, the person you have referred must have made a deposit of $25 or more on BingoMania.com before the $20 cash prize is awarded to you. When a player who you refer registers and deposits on Bingo Mania and you are named as their BingoPal, you will automatically qualify for a BingoPal bonus.

]]> <![CDATA[Blackjack- How to Win the Jackpot ]]> Normally to achieve the jackpot win you have to get the highest possible type of win in the BJ game.  In this case it is to have 4 suited aces.  Which means getting dealt two aces, then you split them, and on the deal, you get two more aces on each split.

]]> <![CDATA[Blackjack- Progressive Jackpot]]> Every time you play blackjack, part of your wager contributes to the progressive jackpot. The amount is carried over to a subsequent game until someone hits the jackpot.

]]> <![CDATA[Bonus Buddies]]> For $100 free trial as promoted on the home page you need to do it in two ways, first to provide your friends with the link or invite your friends by email to earn the $50.  Secondly, Get another one-time $50 FREE Bonus by inviting your friends via Facebook!  Please log in to the BonusBingo site and hover over the Binion icon at the top and click BONUS BUDDIES for details.

]]> <![CDATA[Bonus to Cash Exchange]]> Bingo bonuses that you can exchange for cash so you can play slots. However this cannot be cashed out even if you meet the wager requirements. They are meant to extend your playtime at the website.
 
If you request a payout, all bonuses and bonuses converted to cash will be debited from your account.  Bonuses exchanged for cash are final and cannot be reversed.
]]> <![CDATA[BonusBingo Signup offer + Macro to use on Live Help for "What gam...]]>

We offer a $40 free welcome trial bonus ($20.00 cash and $20.00 bonus.) The $20.00 cash can be used to play slots while the $20.00 bonus is for bingo games. 

 

The $100 free trial extra promo can be claimed by inviting your friends to join the site via email and via Facebook. Please log in to the BonusBingo site and hover the mouse cursor over the Binion icon at the top of the page and then click on BONUS BUDDIES for details. 

]]> <![CDATA[Can players gift eachother ?]]> As per Amy this is not allowed. Members cannot gift eachother as this will lead to begging and emotional manipulation in chat to get gifts. This happened on other brands.

 

]]> <![CDATA[Canceling pending withdrawal requests]]> A player can request for his/her pending withdrawal to be cancelled, this can happen due to various reasons like:

  • player wants to play more and wants his money back into his account
  • player won more money and wants to resubmit the wd with a bigger amount
  • player wants to deposit 

 

 We can now do this in MIDAS now for all sites.

 

You just open the players account in MIDAS,  then  go to Reports, then Journal Search. Enter the Journal ID  and search

Once that is open,  you have to scroll across to the right and check the box  there.  Then you will see REJECT  in red.

Click on REJECT  and this will cancel it and put the funds back in players account.  ALL DONE

 

 

Chris

]]> <![CDATA[Cashapp Bitcoin deposit guide (all brands)]]>

HOW TO BUY BITCOIN ON CASHAPP 

(If you already have Bitcoin in your Cashapp, please proceed to step #6) 

 

Watch Here: How to Buy Bitcoin on Cashapp 

https://www.youtube.com/watch?v=v8mbVa__sWA 

 

1. Open Cashapp and navigate to homepage. Click the house icon in your Cashapp located on the bottom left side of your screen. 

A screen shot of a black device AI-generated content may be incorrect. 

2. Tap the Bitcoin icon 

A screenshot of a phone AI-generated content may be incorrect. 

3. Then, click the Buy bitcoin tab 

A screenshot of a black screen AI-generated content may be incorrect. 

4. Enter the amount you wish to purchase 

A screenshot of a phone AI-generated content may be incorrect. 

5. Click next and confirm. Make sure that you have a debit card or credit card added to your Cashapp account before buying BTC. If they ask for your Cash PIN, enter it and confirm. 

A screenshot of a black screen AI-generated content may be incorrect. 

 

 

PLAYERS WHO ALREADY HAVE BITCOIN ON THEIR CASHAPP ACCOUNT. 

(How to deposit Bitcoin in Bingomania) 

 

Watch Here: 

https://www.youtube.com/watch?v=2zmpvQ275fI 

 

6. Login to your bingo account (to get the Bitcoin address) and click the Deposit tab in your homepage and it will take you directly to your cashier page and choose the Bitcoin option. 

A screenshot of a computer AI-generated content may be incorrect. 

7. Put the amount you wish to deposit and tap Get Address to get bitcoin address 

A screen shot of a bank account AI-generated content may be incorrect. 

 

8. You can scan the code or copy the Bitcoin address by tapping the Copy icon. 

A qr code with a red arrow pointing to the number AI-generated content may be incorrect. 

9. Switch over to your Cashapp account. From the homepage of your Cashapp account, look on the bottom left-hand corner of the screen with the $ amount and click it. It’s a combination of your US dollar and Bitcoin funds.  

A screenshot of a green screen AI-generated content may be incorrect. 

10. On the next page you will see the Save & Invest option. Click the Bitcoin tab. 

A screenshot of a phone AI-generated content may be incorrect. 

 

 

11. Once you click the Bitcoin tab, it will show your Bitcoin balance.  

A screen shot of a graph AI-generated content may be incorrect. 

 

12. Click the up and down arrow on the right-hand side. 

A screen shot of a graph AI-generated content may be incorrect. 

 

13. Then, click Send to send Bitcoin to the external wallet. In this case, the wallet address you got from the cashier. 

A screenshot of a phone AI-generated content may be incorrect. 

 

14. Put the amount you want to send and click Next. 

A screenshot of a cell phone AI-generated content may be incorrect. 

15. On the next screen, paste the Bitcoin address that you copied from the cashier page. 

A screenshot of a cell phone AI-generated content may be incorrect. 

16. Tick the check box and click Next  

A screenshot of a phone AI-generated content may be incorrect. 

 

 

17. Verify the amount you want to send and click Pay and you are set to go. 

A screenshot of a cell phone AI-generated content may be incorrect. 

 

 

 

 

]]> <![CDATA[CASHIER ALTERNATIVE DEPOSIT OPTIONS ]]> Hello @CS,


I am happy to inform you that we are having TWO new alternative deposit options available on the cashier. If a player is getting declined with the regular deposit options, we now have TWO new ways of taking their money. This should significantly decrease the amount of DECLINES and should boost our sales.

1. PAYPAL OPTION



Procedure for PAYPAL:
Player comes to live chat asking for help to deposit -> You check their profile and if they check all requirements you suggest the paypal deposit option if the regular deposit options don't work-> you contact ME (For the time being) to see if we can process the deposit -> you provide a paypal account for the Player to send the funds (Provided by me to you) -> wait for the confirmation from me along with the transaction ID (Provided by me to you) -> you credit players account with the deposit and deposit bonus.

Deposit is to be deposited as CASH and submit the transaction ID under confirmation as per below:


Who is eligible for this deposit option?

- Old sweet ladies that just want to play bingo.
- Existing players that already deposited on the site but cannot anymore due to processing issues.
- Accounts that are not freshly opened. We need players to get acquainted with the site and rules first and then use this deposit option. Some new players might not read the site rules and would find certain rules too much and would do a chargeback.

To incentivize players we can offer a 350% SPECIAL DEPOSIT BONUS if they use this option.

Minimum deposit is $30.
Players have to go through you to deposit via this option. If they do it a second time or a 3rd time they still have to contact us. If they DONT they will be REFUNDED immediately.
NO COMMENTS under the transactions they make on Paypal.
US & Canada players.

Transcript:
Unfortunately we are experiencing issues with the VISA/MC deposit option. May I suggest an alternative deposit option? Do you have a paypal account?

If YES:

Great! We have a special 350% deposit bonus if you use this option. The minimum deposit is $30. For it you will get a total of $105.00 bonus, that's  a total of $135.00 to play with! If you deposit $50 you will get $175.00 bonus, that's $225.00 total to play with and if you deposit $100.00 you will get $350.00 bonus that's $450.00 total to play with!

Here is how to deposit: Please send the funds to (paypal address), once we get the funds we will credit them in your bingo account along with the deposit bonuses. It will take only a few minutes to get the confirmation and have your deposit credited. Please DO NOT add any comments to the transaction, we are live and we know the funds come from you.

(ONCE DEPOSIT IS DONE)

Thank you very much! Your deposit and deposit bonuses have been credited. If you wish to deposit with this option again please contact us first here on LIVE HELP else your transaction will be refunded.

If NO:

We are sorry to hear that. May I suggest another alternative option? Suggest alternative option 2 (details below).

2. EASYPAY OPTION



Our strategy with EASYPAY is to set up burner Shopify or other e-commerce sites to process payments through them and have the deposits credited on BingoVillage.
Our first Shopify "Partner shop" is https://apersonalgrowthshop.com/ (open without VPN to see it)

Procedure for EASYPAY:

Same as paypal we suggest this option to existing members (not freshly opened accounts). Members have to go to the cashier, select the EASYPAY option and click on the available link (under visit our current merchant of the week here). This will send them to the shop where they can select an item, add to cart and checkout. Once the purchase is complete contact ME (for the time being) so I can confirm the purchase. Once purchase is confirmed, credit member's account with the deposit and deposit bonuses.

To incentivize players into depositing feel free to offer them up to 300% bonus on their first purchase. If a player used this option before contacting you please CALL me to confirm the purchase (for the time being).

Transcript:
Hello we can offer an alternative deposit option via our network of merchant partners. Simply head to the cashier and look for EASYPAY. Click on the link and make any purchase on our trusted partner sites. Every purchase you make on our partner sites will be matched with a corresponding acquisition on our platform.

Let us know once the purchase is made and we will credit your account with the deposit and a special 300% deposit bonus.

Final notes

I need everyone on board with this, our sales are at all time low and we need to recover. This would be a good first step to convert as many failed deposit attempts as possible.
Save this email, take notes, be prepared. It's up to YOU to convince players to use these alternative options.

Thank you for your time and good luck!

Regards,
Florin

]]> <![CDATA[Check Cancelation- Voided Check Required]]> Unfortunately, we need to show proof to our check processor in order to request a check cancellation.
 
Please send us a copy of the check with the word VOIDED across. If you don't have it available yet, please send any proof like a bank letter stating why it was rejected so our processor can look into it. Please send this information at your earliest convenience so we can request a stop payment and send you a new payout.
]]> <![CDATA[Check Tracking Number (All brands)]]> Tracking number can be requested 48 hours after payout was processed. Please get back to us once this period of time elapses.]]> <![CDATA[Clearing Cache/Temp Files]]> This may help if a player does not know how to clear their cache and delete temps files.

 

In Chrome

On your computer, open Chrome.

At the top right, click More .

Click More tools. Clear browsing data.

At the top, choose a time range. To delete everything, select All time.

Next to "Cookies and other site data" and "Cached images and files," check the boxes.

Click Clear data.

 

In Edge

Press Ctrl + Shift + Del to open the "Clear browsing data" window.

Select All time from the drop-down.

Click Clear now to clear your temporary internet files.

Close and reopen Edge for the changes to take effect.

 

To delete temporary internet files from Firefox, follow these steps.

Click the Open menu button in the upper-right corner of the window and click Settings.

Click Privacy and Security.

In the Cookies and Site Data section, click Clear Data.

Mark the Cached Web Content box. ...

Click Clear.

 

How can I clear the temporary Internet files in Microsoft Internet Explorer (IE)?

Go to Control Panel, then open the Internet Options applet (or open IE, then select Internet Options from the Tools menu).

 

Under the "Temporary Internet files" section on the General tab, click Delete Files.

 

]]> <![CDATA[Closing Accounts]]> Closing accounts

    If the request comes from a non-depositor, you can close the account without any issues. Make sure you add an account note for this action.

    If the request comes from a depositing members we need to do the following:

 

  1. Ask member why they want to close their accounts, collect as much feedback on this as possible.
  2. Offer to come with a solution if they have an issue with the site or comfort them if they are negative towards any aspect of the site.
  3. If they are willing to give the site another try, contact Amy to see if they are eligible for any goodwill bonuses. If she is not around, inform the member that you have contacted your manager for a goodwill bonus.
  4. If the member still wants to close their account, please open a ticket for them (if they call you on live help) or reply to the ticket that they opened and forward it to Amy.

    *** Please note that all actions that are made on a member's account have to be recorded on the account notes. Create a note for everything you do like crediting free bonuses, closing/opening accounts + reasons. 
]]> <![CDATA[Crediting free bonuses]]> Crediting free bonuses

    Please note that you are not authorized to credit any free bonuses to member's accounts unless you are given permission by Amy or Florin. Bonuses credited due to technical issues / site errors do not belong under this category.

    If a member comes to you asking for a free bonuses do the following:

  1.  If you are contacted on live help, ask the member to open a ticket and inform him that you will be forwarding the ticket to your manager or ask to send an email to florin@bingovillage.com for a free bonus
  2. If you are contacted via tickets, reply to the ticket letting the member know that you forwarded his request to your manager and leave it pending to me (Florin). Skype me to give me a heads up so I can credit asap.
]]> <![CDATA[Declined by BANK email template]]> DECLINE BY THE BANK!!!

**************************************

Dear XXX,

 

Thanks for choosing us!

 

This email informs you that your last deposit attempted with card ending ***6422 was rejected by your bank. Sometimes, bank blocks your deposit due to international transactions. To proceed, don't hesitate to contact your bank and ask for the fraud department. Then, inform them that you are trying to purchase something online. After, they can remove the block if there is one. Furthermore, this is a normal process they usually do for your safety and security procedures.

Besides, you can use one of our different available methods:

EASYPAY (Payment via PayPal where you can load your account with a credit/debit or checking account

BITCOIN (With this method, we can walk you step by step in case you want to try this out or send you a complete guide. Just to let you know, with this method, you will not have any fees or limits, is also faster and easier)

Visa credit/debit card

Master card credit/debit card

Discovery card credit/debit card

American Express credit/debit card

MoneyGram

 

If there is anything else I can assist you with, feel free to contact us.

 

Have a wonderful day!  

 

Best regards,

 

Maximo

Customer Support Department 

]]> <![CDATA[Deposit Extra Fees]]> Unfortunately, we cannot control the cost of fees charged by the external processors, some of the processors don't charge money to the customers, some of them a few cents some of them a few dollars, etc.  It depends on the third-party company in charge of processing the money. 
 
Please send a bank statement or screenshot of the transaction showing the amount charged to you and we will reimburse the difference.
]]> <![CDATA[Deposit FAQ for BingoMania]]>

DEPOSITS 

1. HOW TO DEPOSIT 

You need to be logged into your BingoMania account. Click on ‘Deposit Now.’ Add your card and select your deposit amount, a minimum $25 is required. 

 

2. DECLINED BY THE BANK 

We noticed that your deposit attempt was declined with the following error: ‘Transaction declined by the card issuer.’ This means the card issuer did not authorize the transaction, you can call and let them know that you are trying to make an online purchase and your card was declined.    

 

3. DEPOSIT THROUGH MONEYGRAM 

Please follow the instructions below on how to deposit via MG 

1. Log in to your account bingo account. 

2. Click ‘DEPOSIT NOW’ tab. 

3. Tap MONEY TRANSFER/ MoneyGram 

4. Click ‘GET NEW NAME’ button.  

5. Add the amount and sender information. 

6. Click NEXT and CONFIRM the transaction.  

7. Save the name or print it. 

8. Go to MG website (https://www.moneygram.com/mgo/us/en/) create an account and deposit, or go to any MG agency 

 

4. PREPAID CARD 

 Unfortunately, your deposit was declined due to prepaid card use. At this time, prepaid cards are not accepted. 

To help you get playing, please try one of the following secure and easy to use options: 

CRYPTO: Bitcoin, Litecoin, Ethereum, or Tether  

MasterCard/ VISA Debit and Credit Cards 

AMEX 

Money Gram 

 

5. INSUFFICIENT BALANCE 

Please be informed inform you that your last deposit attempt with card ending **** was declined by your bank with the following error message: Insufficient Funds. Please check the funds available on this card and then try again or you can also try with a different card. 

 

Keep in mind due to the currency exchange rate the final charge made to your card might vary, please keep a couple of dollars extra in your account.  

 

You can also use the following alternative deposit options: 

 • CRYPTO: Bitcoin, Litecoin, Ethereum, or USDT 

• MasterCard debit and credit cards 

• Visa debit and credit cards 

• American Express debit and credit cards 

• Money Gram 

 

6. HOW TO REGISTER A NEW CARD 

Please follow the instructions below on how to register for a new CC. 

1. Log in to your account 

2. In your homepage, click ‘Deposit Now’ (it will take you directly to your cashier page) 

3. Then click ‘My Cashier’ tab 

4. On the left side of your screen click ‘Register new CC’ and follow instructions. 

Alternatively, you can provide the following info and we are more than happy to help you. 

Card Number: 

Card Holder's Name: 

Expiration Date: 

CVV: 

 

 

]]> <![CDATA[Deposit- Bank Declined]]> This happens when your attempt triggers a risk system at your bank usually due to international transactions. To resolve, please contact your card issuer and do the following: Ask to speak to the fraud department.  Please let them know that you are trying to make a purchase online and your card was declined, so they can remove the block if there is one.]]> <![CDATA[Deposit- BIN is Restricted]]> That means that the specific BIN (Bank Identification Number) won’t work because it is restricted by the processor.  It’s a processor restriction to avoid auditors. Customers should use another card or method.
 
]]> <![CDATA[Deposit- Declined due to the Daily Limit]]> Your transactions are declined because you have already reached your transaction limit per day. The processor only allows a certain number of transactions per day and then you are locked from making any more deposits until the next day. Alternatively, please use a different card. ]]> <![CDATA[Deposit- Deposit Refund Request]]> Our processing department is requesting a copy of your bank statement (not copy and paste text) showing the charges on your account. Once we receive your document and verify the charges, we will refund the money or credit them back into your bingo account.
The transaction must be under "Posted Transaction" and not "Pending Transactions" in your bank statement.
]]> <![CDATA[Deposit- Fraud or Suspected Fraud Error]]> This activity is either reported by a cardholder or detected by the card issuer. It was rejected for fraud prevention by the processor, or a security block is present on the card. Please advise the customer to try different cards or methods.
 
]]> <![CDATA[Deposit- Global Restriction]]> The global exclusion is linked to all brands: Casino, Bingo and Sports. If the customer already has transactions with a processor with one brand and tried to deposit on a different brand it might trigger the exclusion, the player can try again after 30 minutes or so or use a different card.]]> <![CDATA[Deposit- High Risk]]> It’s a security filter by the processor, could be the customer who has a chargeback recently with us or even another merchant. Repetitive deposit attempts beyond a normal limit could trigger a high-risk error also.]]> <![CDATA[Deposit- Insufficient Balance]]> Please be informed inform you that your last deposit attempt was declined by your bank with the following error message: Insufficient Funds. Please check the funds available on this card and then try again or you can also try with a different card.
 
Keep in mind due to the currency exchange rate the final charge made to your card might vary, please keep a couple of dollars extra in your account. 
 
You can also use the following alternative deposit options:
- CRYPTO: Bitcoin, Litecoin, Ethereum, or USDT
- MasterCard debit and credit cards
- American Express debit and credit cards
- Money Gram
 
]]> <![CDATA[Deposit- Number of Transactions Exceeded/ Limit Error]]> The Customer needs to wait at least 30 minutes between attempts due to the system time span restriction. Most probably the customer is trying to run the card too fast so is just a matter of giving a time between attempts.]]> <![CDATA[Deposit- Posted vs Pending Transactions]]> A pending transaction is an authorized but unprocessed payment that temporarily reduces the player’s available balance until the funds are finalized or posted on their bank statement. It’s the transaction made which has not been posted yet.
 
A posted transaction is a finalized transaction that has been fully processed and already posted on the player’s bank statement.  
 
The difference is that pending transactions are in a temporary holding state, while posted transactions are completed and reflected on the player’s account.
]]> <![CDATA[Deposit- Pre-paid Card Not Accepted]]> Unfortunately, your deposit was declined due to prepaid card use. At this time, prepaid cards are not accepted.
 
To help you get playing, please try one of the following secure and easy to use options:
CRYPTO: Bitcoin, Litecoin, Ethereum, or Tether
MasterCard/ VISA Debit and Credit Cards
AMEX
Money Gram
 
]]> <![CDATA[Free Bingo Game Schedule]]> Free bingo game is scheduled every Tuesday and Thursday, 7:00PM – 9:00PM.

]]> <![CDATA[Free bonuses & Game Issues procedure]]> As of now all free bonus requests are to be referred to me. Please advise members to email me at florin@bingovillage.com to get a free bonus or to open a help desk ticket and pend it to me. Once that's done please leave a message on my Skype so I can check and credit them asap.

As of now all game issues from players are to be sent to me unless you can figure it out yourself and provide a solution to the member.
If a member sends in an email or ticket regarding an issue with a slot game or bingo game and if the CS agent is not able to handle it please forward it to me to take care of it. Always ask for a screenshot and game ID. If players are unable to provide one no problem, forward the issue to me regardless.

]]> <![CDATA[General Support Inquiries (BingoMania)]]>

GENERAL INQUIRIES 

1. BMN BLACKLIST 

When a player is placed on the Blacklist we don't send them an email because we don't want them knowing that they are excluded. The idea of the black list is a way to slow them down from making withdrawals without upsetting them. 

A screenshot of a computer screen AI-generated content may be incorrect. 

 

2. BBB REFERRAL 

Log in to your account and hover on the Binion icon. Click ‘Bonus Buddies’ and provide your friends with the link (copy and paste the link) or invite your friends by email. Get another one-time $50 FREE Bonus by inviting your friends via Facebook! 

 

3. BMN REFERRAL 

On your homepage, tap the 'My Account' tab and click the ‘BingoPals NEW’ tab. Then ‘Refer Now’ and follow the instructions. It’s either use the link (copy and paste) or invite your friends by email. 

 

4. BMN SIGN UP OFFER 

with your sign up you received the $30 free trial ($20.00 cash and $10.00 bonus.) With this free $30.00 you get to enjoy the following: access to a couple of bingo rooms (Loony Bin and Nut House) and a few slot games, (St. Patty’s Gold, Skippy’s Arcade, Skippy Wilds, Skippy’s B-Day, Sugar & Ice sweet slot, Get Crackling, Fruity Frenzy, Halloween treats, Fairground Frenzy, and Pirates Treasure.) At least you have one successful deposit history to access all the games. 

 

The FREE $100 bonus will be unlocked on your 1st deposit of $25.00. Not only $100.00 free bonus but $250.00 

 

5. BBB SIGN UP OFFER 

With your sign up you received the $40 free trial ($20.00 cash and $20.00 bonus.) The $20.00 can be used to play slots games and the other $20.00 bonus for bingo games. 

 

For $100 free trial as promoted on the home page you need to do it in two ways, first to provide your friends with the link or invite your friends by email to earn the $50.  Secondly, Get another one-time $50 FREE Bonus by inviting your friends via Facebook!  Please log in to the BonusBingo site and hover over the Binion icon at the top and click BONUS BUDDIES for details. 

 

6. BMN HOW TO USE A BONUS 

Bonus can be used to play bingo games, any winnings on bingo are cashable or you can use the winnings to play slots games. Use your bonus to purchase bingo cards, and if you win, you will win cash. In your homepage, tap any bingo games that are currently open, e.g. Loony Bin or Nuthouse. 

 

7. BMN HOW TO FIND GAME ID NUMBER 

it can be located by clicking on the information letter ' i ' on the right side of the game screen and there is a clipboard for you to click on to copy.  Even if the game ends, you can scroll down in the same information section and copy the game number of the previous game.   

 

Alternatively, you can find the game ID by clicking on the "My Account" tab, then look for the option that says "Game Activity. After that, you need to set the date and the game in question, then it will display your game activity together with the game ID. 

 

8. GAME LOCKED FOR UNFUNDED PLAYERS 

Unfortunately, some games are locked for unfunded players. It will be unlocked once your account is funded. At least you have one deposit history to access all the games as some of them require a real deposit to unlock them. Although you can access most of the games for free, the game for the free offer today is locked for non-depositing members. Once you make your first deposit, you can access the game and enjoy the promo. 

 

9. BMN HOW TO SEND VIDEO TESTIMONIAL 

Follow the link: https://testimonial.to/bingomania-big-winners2 

 

10. BMN ACCOUNT INACTIVITY 

All inactive accounts (accounts that have been dormant for 45 days or longer) that have a $1 or more in bonus bucks will have the bonus balance removed due to inactivity.  

 

All inactive accounts (accounts that have been dormant for 45 days or longer) with any winnings or cash balance, will be charged a monthly $1 service fee per month. 

 

11. NUMBER OF ACCOUNTS 

Two accounts per household are allowed and only one account is allowed per player. 

 

12. BINGO AUTODAB 

By default, it’s all automatic. The system marks the numbers off from your bingo cards as they are called and informs you of any winning ticket. Unless you turn off the auto-dub option and you mark off numbers on cards manually as the numbers are called. 

 

13. BBB BONUS BUCKS 

is money that you have in your bonus balance separate of your cash balance. They can be used to play bingo and the mini slot game in the bingo room. 

 

14. BMN HOW TO WIN HOTBALL 

Every game a random number from 1 to 75 is assigned as the hot ball. So say the hot ball assigned in your game is I 25 

 

And the player wins the coverall on say O75 then they just win the Coverall. But if they bingo on I 25 they would win the hot ball + the coverall prize 

 

It can be any pattern, not just coverall. And every game it changes 

 

15. BMN FREE GAME SCHEDULE 

free games: EVERY TUES, THURS, and  UN 7 - 9PM 

 

16. BMN PROGRESSIVE REWARD (FACTS) 

- All progressive rewards are reset to the beginning if a payout is requested. 

- Progressive reward is based on the points system 

- When players go up to one level, the next level makes it much harder to get points 

- Player in a higher tier gets more difficult to advance. The rewards are better but harder to get. 

 

17. STAR LEVEL (FACTS) 

- Star level rewards are automatic 

- If the players don’t receive it through the current level, they need to accumulate more XPs to advance and unlock it on the next level. 

-  Player needs 100% completion, if not they need to play more to unlock it. 

 

18. BBB HOW TO UNLOCK THE $5 LUCKY CHARM BONUS? 

The lucky bonus points are automatically unlocked as you play your favorite games (bingo, slots, video poker, etc.). While playing, you’ll start unlocking great bonus prizes and it should redeem automatically. 

 

 

 

]]> <![CDATA[How Star Level Works]]> - Every time a player play bingo, slots, video poker or any other game at BingoMania* they will receive Experience Points (XPs) to level up. The higher their star level, the higher the rewards!
- Star level rewards are automatic.
- If the players don’t receive it through the current level, they need to accumulate more XPs to advance and unlock it on the next level.
-  Player needs 100% completion, if not, they need to play more to unlock it.
 
]]> <![CDATA[How the Progressive Reward Works]]> - All progressive rewards are reset to the beginning if a payout is requested.
- Progressive reward is based on the points system
- When players go up to one level, the next level makes it much harder to get points
- Player in a higher tier gets more difficult to advance. The rewards are better but harder to get.
- Rewards are automatically credited to the account.
]]> <![CDATA[How to deal with members asking to reopen accounts when closed fo...]]> I had a help ticket today for a player asking me to verify her account manually. I loaded up her details and saw that it was closed due to chargebacks. So i messaged Max and asked him how to proceed his reply was as follows:

Any case about Chargebacks, midigators, refunds and accounts closed due to a fraudulent activity when a customer is asking for help, send them all to fraud team like you do with the verification but saying the case is about Chargebacks or any other reason adding the note on the account what is the case about etc...

]]> <![CDATA[How to deal with MG deposits (Mania brands)]]> To get a name customers have to go to their cashier, click on P2P, fill in the form and submit. Once submitted they will get the receiver's details.

Once the SENT the funds they will come back to you with a reference number. Take that number, go to MIDAS to their deposit and click on confirm. Add in reference number and submit.

 

]]> <![CDATA[How to deal with players Alias changes]]> I had a player come into live today, their account had been closed due to an inappropriate alias. I informed them the reason and asked for the alias they would like to change it to. I created a csr note with the old alias "alias changed from xxxx as it was inappropriate for chat, new alias is xxxx" 

Then on the left pane under players there is an option "change player alias" click this and put the new alias into the box and update.

]]> <![CDATA[How to Deposit Bitcoin Using Cashapp]]> Please download the attachment and send to the player or provide the link of the youtube video tutorial. 

Watch Here: How to Buy Bitcoin on Cashapp... https://www.youtube.com/watch?v=v8mbVa__sWA

Watch Here: How to Deposit Bitcoin on Cashapp... https://www.youtube.com/watch?v=2zmpvQ275fI

 

]]> <![CDATA[How to Deposit Through MoneyGram]]> Please follow the instructions below on how to deposit via MG

1. Log in to your account bingo account.

2. Click ‘DEPOSIT NOW’ tab.

3. Tap MONEY TRANSFER/ MoneyGram

4. Click ‘GET NEW NAME’ button.

5. Add the amount and sender information.

6. Click NEXT and CONFIRM the transaction.

7. Save the name or print it.

8. Go to MG website (https://www.moneygram.com/mgo/us/en/) create an account and deposit, or go to any MG agency

9. Alternatively, you can access the live chat support and we can request a receiver’s name for you.

]]> <![CDATA[How to do a manual deposit (PayPal) (discontinued)]]> Hello everyone,

Please see below instructions on how to credit a PayPal deposit. If Max is not available to do it and if the member forwarded the confirmation email to you, you can go ahead and credit the member's account without any issues.

Steps to do a manual deposit:

Step 1: Go to member's account and click on Adjust balance
Step 2: Select the option "Deposit as", go through the options and select "Deposit as Check or Money Order"; "Payment type: Cash".  Since we don't have an option for PayPal this two might options reflect it best.
Step 3: Enter amount, select  from "Transaction purpose" Deposit,  add in a comment like the one in the picture below: PayPal deposit #confirmation number. Your name
Step 4: Double check all info and the submit. NOTE: The deposit bonus will not be instantly credited, you have to wait 1-2 minutes for it. DO NOT manually add bonus.

 

Let me know if you have any questions.

Regards,
Florin

]]> <![CDATA[How to Find a Bingo or Slot Game ID Number]]> Tap "My Account" tab, then look for the option that says "Game Activity. After that, you need to set the date and the game in question. Untick ‘All Game Types’ tab and select either bingo or slot, then it will display your game activity together with the game ID.
 
Alternatively, if you are currently playing bingo games like ‘Pack n Line’ or ‘Loony Bin’ you can also find the bingo game ID number by tapping letter. ' i ' on the right side of the game screen and there is a clipboard for you to click on to copy.  Even if the game ends, you can scroll down in the same information section and copy the game number of the previous game. 
 
]]> <![CDATA[How to find latest Progressive jackpot winner PJP - Bingo BVG]]> Go to: Intelligence -> Activity -> Bingo activity. Click submit to get the full day then click on JP award to auto sort.

 

]]> <![CDATA[How to Line up Bingo Rooms Side by Side]]> 1.  Login into your account and click the first bingo room, e.g. Nuthouse
2. When the room is open, right-click on the room tab and choose the option "Move tab to new window" from the drop-down menu.
3. Minimize that window.
4. Open another room, e.g.  Loony Bin
5. Finally, place two or three rooms side by side
 
]]> <![CDATA[How to Register A New Card]]> Please follow the instructions below on how to register for a new CC.

1. Log in to your account

2. In your homepage, click ‘Deposit Now’ (it will take you directly to your cashier page)

3. Then click ‘My Cashier’ tab

4. On the left side of your screen click ‘Register new CC’ and follow instructions.

Alternatively, you can provide the following info and we are more than happy to help you.

Card Number:

Card Holder's Name:

Expiration Date:

CVV:

]]> <![CDATA[How to Request a Payout Through Cashapp]]> 1. In your Cashapp homepage, click the dollar currency on the left side corner of your screen.
2. On the next page it will take you to the Money information. Scroll down and click the Bitcoin option.
3.  Once you click the Bitcoin tab, it will take you to the Bitcoin Menu.
4. Scroll down until you find the Deposit bitcoin option, click the arrow on the left or word Deposit Bitcoin.
5. Click the copy icon to copy the Bitcoin address. 
6. Go back to Bingomania cashier page, click MY ACCOUNT 
7. On the left-hand side, click REQUEST A PAYOUT then put the amount you want to request and paste the Bitcoin address from your Cashapp.
 
Youtube Link:
 
Note. There's an attachment guide on this file.
 
]]> <![CDATA[How to Send a Video Testimonial]]> Please follow the link to send your video testimonial

https://testimonial.to/bingomania-big-winners2

]]> <![CDATA[How to Use a Deposit Bonus]]> When you run out of cash, you can use the bonus to play bingo games, any winnings in bingo are cashable or you can use the winnings to play slots games. Use your bonus to purchase bingo cards, and if you win, you will win cash. In your homepage, tap any bingo games that are currently open, e.g. Loony Bin or Nuthouse.]]> <![CDATA[How to Win a Hot ball]]> Every game, a random number from 1 to 75 is assigned as the hot ball. So, say the hot ball assigned in your game is I25 and the player wins the coverall on say O75 then they just win the Coverall. But if they bingo on I25 they would win the hot ball + the coverall prize. It can be any pattern, not just coverall. And every game changes.]]> <![CDATA[List of processor errors and explanations ]]> An extensive list with all processor errors can be found at https://docs.google.com/spreadsheets/d/1yEI2fb-WQ0j0z-I_KVqyhJ65wU1DWH-O/edit?usp=sharing&ouid=106623661293065448527&rtpof=true&sd=true


Note that you can also edit this file. If you stumble upon an error that it isn't there please update the file.

]]> <![CDATA[Member has not received our reply]]> If you get a case of someone complaining that we did not respond to their email/ticket, but we have responded, you need to reply to them in a different way.

Go to Tickets, click on NEW TICKET, click Next, and use your officevirtual email address to respond. Copy and paste previous communication on that email body and respond to the member by using their email address from previous communication.

]]> <![CDATA[MIDAS - Cancelling Withdrawals]]> MIDAS INFO  EXPLAINED  Cancelling Cashouts

 

 

MIDAS INFO  EXPLAINED  Requesting Cashouts

 

Log into MIDAS,  the  put in the players ID  to bring up account info

 

Next, on the left,  you will see deposit section and withdraw section