This may help if a player does not know how to clear their cache and delete temps files.

In Chrome

On your computer, open Chrome.

At the top right, click More .

Click More tools. Clear browsing data.

At the top, choose a time range. To delete everything, select All time.

Next to "Cookies and other site data" and "Cached images and files," check the boxes.

Click Clear data.

In Edge

Press Ctrl + Shift + Del to open the "Clear browsing data" window.

Select All time from the drop-down.

Click Clear now to clear your temporary internet files.

Close and reopen Edge for the changes to take effect.

To delete temporary internet files from Firefox, follow these steps.

Click the Open menu button in the upper-right corner of the window and click Settings.

Click Privacy and Security.

In the Cookies and Site Data section, click Clear Data.

Mark the Cached Web Content box. ...

Click Clear.

How can I clear the temporary Internet files in Microsoft Internet Explorer (IE)?

Go to Control Panel, then open the Internet Options applet (or open IE, then select Internet Options from the Tools menu).

Under the "Temporary Internet files" section on the General tab, click Delete Files.