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Subject: #EASYPAY processing solution for #MANIA - Showcase and
procedure
From: Dumitru Florin
Date: 6/25/2025, 5:50 PM
To: [email protected], Albert McCarthy
, Lawrenc...
Hello Team,
Please note that we have to credit deposits manually every time we
get a new order.
When a customer makes a purchase we will get a confirmation email
from Paypal with subject (example subject): "You received a payment of
$XX.XX from John ...
As you play your favorite games (bingo, slots, video poker, etc.), you
will accumulate Lucky Points. Collect Lucky Points and you'll start
unlocking great bonus prizes.
Step 1 - Go to your cashier, select the Bitcoin deposit option, submit
an amount that is greater than $25 and click on "Get Address" button.
Make sure you save this address as you will need it to send the money
to.
Step 2 - Go to https://www.coinbase.co...
All inactive accounts (accounts that have been dormant for 45 days or
longer) that have a $1 or more in bonus bucks will have the bonus
balance removed due to inactivity.
All inactive accounts (accounts that have been dormant for 45 days or
longer) with...
To validate your account, simply send us the following information:
Proof of your identification and age as required by the Online Gaming
Commission.
Please send any of the following ID options
- Driving License
- Passport complete
- State ID
We ...
When a player submits his documents to get their account verified
please follow these steps:
1. Add reply letting the player know that you have forwarded their
request to the appropriate department
2. Under "Department" select Fraud_team
3. Don't assign ...
Player's username or alias can only be changed once every 30 days.
Player needs to send the request by email, and we will forward it to
the GMs. [email protected], [email protected]
1. BANK DRAFT (check)
Limit: $100.00 minimum and $2,500.00 maximum per week
Time frame: 3 to 5 days for a courier check to arrive via FedEx.
Check needs to confirm with bank if they accept a US dollar check
issued from a Canadian bank.
2.MONEY GRAM (...
By default, it's all automatic. The system marks the numbers off from
your bingo cards as they are called and informs you of any winning
ticket. Unless you turn off the auto-dub option and you mark off
numbers on cards manually as the numbers are called.
In your homepage, tap the 'My Account' tab and look for the option
that says 'BingoPals NEW'. Then click 'Refer Now' and follow the
instructions. It's either use the link (copy and paste) or invite your
friends by email.
In order to qualify for the $20 ...
Normally to achieve the jackpot win you have to get the highest
possible type of win in the BJ game. In this case it is to have 4
suited aces. Which means getting dealt two aces, then you split them,
and on the deal, you get two more aces on each split.
Every time you play blackjack, part of your wager contributes to the
progressive jackpot. The amount is carried over to a subsequent game
until someone hits the jackpot.
For $100 free trial as promoted on the home page you need to do it in
two ways, first to provide your friends with the link or invite your
friends by email to earn the $50. Secondly, Get another one-time $50
FREE Bonus by inviting your friends via Faceboo...
Bingo bonuses that you can exchange for cash so you can play slots.
However this cannot be cashed out even if you meet the wager
requirements. They are meant to extend your playtime at the website.
If you request a payout, all bonuses and bonuses conver...
We offer a $40 free welcome trial bonus ($20.00 cash and $20.00
bonus.) The $20.00 cash can be used to play slots while the $20.00
bonus is for bingo games.
The $100 free trial extra promo can be claimed by inviting your
friends to join the site via ema...
As per Amy this is not allowed. Members cannot gift eachother as this
will lead to begging and emotional manipulation in chat to get gifts.
This happened on other brands.
A player can request for his/her pending withdrawal to be cancelled,
this can happen due to various reasons like:
* player wants to play more and wants his money back into his
account
* player won more money and wants to resubmit the wd with a bigge...
HOW TO BUY BITCOIN ON CASHAPP
(If you already have Bitcoin in your Cashapp, please proceed to step
#6)
Watch Here: How to Buy Bitcoin on Cashapp
https://www.youtube.com/watch?v=v8mbVa__sWA
[https://www.youtube.com/watch?v=v8mbVa__sWA]
1. Open Cash...
Hello @CS,
I am happy to inform you that we are having TWO new alternative
deposit options available on the cashier. If a player is getting
declined with the regular deposit options, we now have TWO new ways of
taking their money. This should significa...
Unfortunately, we need to show proof to our check processor in order
to request a check cancellation.
Please send us a copy of the check with the word VOIDED across. If you
don't have it available yet, please send any proof like a bank letter
stating wh...
Tracking number can be requested 48 hours after payout was processed.
Please get back to us once this period of time elapses.
This may help if a player does not know how to clear their cache and
delete temps files.
In Chrome
On your computer, open Chrome.
At the top right, click More .
Click More tools. Clear browsing data.
At the top, choose a time range. To delete ev...
CLOSING ACCOUNTS
If the request comes from a non-depositor, you can close the account
without any issues. Make sure you add an account note for this action.
If the request comes from a depositing members we need to do the
following:
* Ask member...
CREDITING FREE BONUSES
Please note that you are not authorized to credit any free
bonuses to member's accounts unless you are given permission by Amy or
Florin. Bonuses credited due to technical issues / site errors do not
belong under this category...
DECLINE BY THE BANK!!!
**************************************
Dear XXX,
Thanks for choosing us!
This email informs you that your last deposit attempted with card
ending ***6422 was rejected by your bank. Sometimes, bank blocks your
deposit due to ...
Unfortunately, we cannot control the cost of fees charged by the
external processors, some of the processors don't charge money to the
customers, some of them a few cents some of them a few dollars, etc.
It depends on the third-party company in charge of ...
DEPOSITS
1. HOW TO DEPOSIT
You need to be logged into your BingoMania account. Click on 'Deposit
Now.' Add your card and select your deposit amount, a minimum $25 is
required.
2. DECLINED BY THE BANK
We noticed that your deposit attempt was declin...
This happens when your attempt triggers a risk system at your bank
usually due to international transactions. To resolve, please contact
your card issuer and do the following: Ask to speak to the fraud
department. Please let them know that you are trying ...
That means that the specific BIN (Bank Identification Number) won't
work because it is restricted by the processor. It's a processor
restriction to avoid auditors. Customers should use another card or
method.
Your transactions are declined because you have already reached your
transaction limit per day. The processor only allows a certain number
of transactions per day and then you are locked from making any more
deposits until the next day. Alternatively, ple...
Our processing department is requesting a copy of your bank statement
(not copy and paste text) showing the charges on your account. Once we
receive your document and verify the charges, we will refund the money
or credit them back into your bingo account...
This activity is either reported by a cardholder or detected by the
card issuer. It was rejected for fraud prevention by the processor, or
a security block is present on the card. Please advise the customer to
try different cards or methods.
The global exclusion is linked to all brands: Casino, Bingo and
Sports. If the customer already has transactions with a processor with
one brand and tried to deposit on a different brand it might trigger
the exclusion, the player can try again after 30 mi...
It's a security filter by the processor, could be the customer who has
a chargeback recently with us or even another merchant. Repetitive
deposit attempts beyond a normal limit could trigger a high-risk error
also.
Please be informed inform you that your last deposit attempt was
declined by your bank with the following error message: Insufficient
Funds. Please check the funds available on this card and then try
again or you can also try with a different card.
Keep...
The Customer needs to wait at least 30 minutes between attempts due to
the system time span restriction. Most probably the customer is trying
to run the card too fast so is just a matter of giving a time between
attempts.
A pending transaction is an authorized but unprocessed payment that
temporarily reduces the player's available balance until the funds are
finalized or posted on their bank statement. It's the transaction made
which has not been posted yet.
A posted tra...
Unfortunately, your deposit was declined due to prepaid card use. At
this time, prepaid cards are not accepted.
To help you get playing, please try one of the following secure and
easy to use options:
CRYPTO: Bitcoin, Litecoin, Ethereum, or Tether
Mas...
Free bingo game is scheduled every Tuesday and Thursday, 7:00PM -
9:00PM.
As of now ALL FREE BONUS REQUESTS are to be referred to me. Please
advise members to email me at [email protected] to get a free
bonus or to open a help desk ticket and pend it to me. Once that's
done please leave a message on my Skype so I can chec...
GENERAL INQUIRIES
1. BMN BLACKLIST
When a player is placed on the Blacklist we don't send them an email
because we don't want them knowing that they are excluded. The idea of
the black list is a way to slow them down from making withdrawals
without up...
- Every time a player play bingo, slots, video poker or any other game
at BingoMania* they will receive Experience Points (XPs) to level up.
The higher their star level, the higher the rewards!
- Star level rewards are automatic.
- If the players don't ...
- All progressive rewards are reset to the beginning if a payout is
requested.
- Progressive reward is based on the points system
- When players go up to one level, the next level makes it much harder
to get points
- Player in a higher tier gets more d...
I had a help ticket today for a player asking me to verify her account
manually. I loaded up her details and saw that it was closed due to
chargebacks. So i messaged Max and asked him how to proceed his reply
was as follows:
Any case about Chargebacks, ...
To get a name customers have to go to their cashier, click on P2P,
fill in the form and submit. Once submitted they will get the
receiver's details.
Once the SENT the funds they will come back to you with a reference
number. Take that number, go to MIDAS...
I had a player come into live today, their account had been closed due
to an inappropriate alias. I informed them the reason and asked for
the alias they would like to change it to. I created a csr note with
the old alias "alias changed from xxxx as it wa...
Please download the attachment and send to the player or provide the
link of the youtube video tutorial.
Watch Here: How to Buy Bitcoin on Cashapp...
https://www.youtube.com/watch?v=v8mbVa__sWA
[https://www.youtube.com/watch?v=v8mbVa__sWA]
Watch Here:...
Please follow the instructions below on how to deposit via MG
1. Log in to your account bingo account.
2. Click 'DEPOSIT NOW' tab.
3. Tap MONEY TRANSFER/ MoneyGram
4. Click 'GET NEW NAME' button.
5. Add the amount and sender information.
6. Cl...
Hello everyone,
Please see below instructions on how to credit a PayPal deposit. If
Max is not available to do it and if the member forwarded the
confirmation email to you, you can go ahead and credit the member's
account without any issues.
Steps to ...
Tap "My Account" tab, then look for the option that says "Game
Activity. After that, you need to set the date and the game in
question. Untick 'All Game Types' tab and select either bingo or slot,
then it will display your game activity together with the ...
Go to: Intelligence -> Activity -> Bingo activity. Click submit to get
the full day then click on JP award to auto sort.
1. Login into your account and click the first bingo room, e.g.
Nuthouse
2. When the room is open, right-click on the room tab and choose the
option "Move tab to new window" from the drop-down menu.
3. Minimize that window.
4. Open another room, e.g. L...
Please follow the instructions below on how to register for a new CC.
1. Log in to your account
2. In your homepage, click 'Deposit Now' (it will take you directly to
your cashier page)
3. Then click 'My Cashier' tab
4. On the left side of your sc...
1. In your Cashapp homepage, click the dollar currency on the left
side corner of your screen.
2. On the next page it will take you to the Money information. Scroll
down and click the Bitcoin option.
3. Once you click the Bitcoin tab, it will take you t...
Please follow the link to send your video testimonial
https://testimonial.to/bingomania-big-winners2
[https://testimonial.to/bingomania-big-winners2]
When you run out of cash, you can use the bonus to play bingo games,
any winnings in bingo are cashable or you can use the winnings to play
slots games. Use your bonus to purchase bingo cards, and if you win,
you will win cash. In your homepage, tap any b...
Every game, a random number from 1 to 75 is assigned as the hot ball.
So, say the hot ball assigned in your game is I25 and the player wins
the coverall on say O75 then they just win the Coverall. But if they
bingo on I25 they would win the hot ball + the...
An extensive list with all processor errors can be found at
https://docs.google.com/spreadsheets/d/1yEI2fb-WQ0j0z-I_KVqyhJ65wU1DWH-O/edit?usp=sharing&ouid=106623661293065448527&rtpof=true&sd=true
[https://docs.google.com/spreadsheets/d/1yEI2fb-WQ0j0z-I_KV...
If you get a case of someone complaining that we did not respond to
their email/ticket, but we have responded, you need to reply to them
in a different way.
Go to Tickets, click on NEW TICKET, click Next, and use your
officevirtual email address to resp...
MIDAS INFO EXPLAINED Cancelling Cashouts
MIDAS INFO EXPLAINED Requesting Cashouts
Log into MIDAS, the put in the players ID to bring up account info
Next, on the left, you will see deposit section and withdraw section
You will use ...
Two accounts per household are allowed and only one account is allowed
per player.
This message is to provide you with IMPORTANT INFORMATION about your
payout request.
This is a U.S. dollar check drawn from a Canadian Bank. The routing
number consists of 8 digits (U.S institutions consist of 9 digits).
Please contact your bank and c...
Unfortunately, your payout has been declined due to the missing video
testimonial.
Please follow this link to send your
video...https://testimonial.to/bingomania-big-winners2
Any win or payout amounts to $1,000+ must be accompanied by a video
quote. B...
Unfortunately, your payout was canceled by Money Gram because it
appears as blacklisted. We kindly suggest you use a different
receivers name or another payout method like Bitcoin or Check.
Prior to any wins, a minimum deposit of $25 must have been made. This
means you do not qualify for a cash out based on winnings that were
derived from your trial bonus. Your trial bonuses are for recreational
play only.
1. To qualify for real money play...
Payouts are reviewed and/or processed on Mondays.
Players must enter their payout request before Sunday, 11:59pm EST in
order to have it reviewed / processed for Monday.
Player's who have not made a deposit in the last 30 days or later,
will not be ab...
Q: What network does Bingovillage use with TETHER? A: USDT Tether
(ERC20)
Update: at the moment we no longer accept tether
If someone contacts us about about a slots game malfunctioning, not
receiving a free spin from scatter, or bonus round not being able to
click etc. you have to open a jira ticket informing the techs.
Provide game ID and explanation to them so they can fi...
- Blacklist players don't receive a regular offer compared to other
players. The display at the top of their screen shows what their
current bonus will be. Please log in to the player's account to check
the current bonus offer.
- When a player is placed...
When we have 2 or 3 offers on 1 machine and a player loads the
machine, they claim 1 offer the other offers don't just come up.
Player must play the 1st offer and close the machine; relaunch it and
they get the next offer.
It's on a case-by-case basis. Some BL players need to complete the
wagering requirements, some don't.
You can see it in HouseEdge if they need to complete the wagering or
not. In case they need to complete the wagering, they need to follow
the rules belo...
The only wagering for new players who just signed up is the 95% of
their total deposit. Example: if the deposit is $25.00 then 95% of
$25.00 is $23.75. Although they still need to comply with the $100.00
minimum payout request.
The cards turned into a different color and move to the top right
corner as they are closer to win a game, when the card turns red with
the word winner it means that somebody won a game already, could have
been 1 line, 2 lines, coverall or any other being...
I have had a couple of players tell me that they do not know how to
take a screen shot, i did some research and found some instructions so
that we can help when this is the case. Myself i have an automated
programme, so my screen shots are just the push o...
Winnings from the $30 cash trial cannot be withdrawn as they are for
demonstration purposes only. Furthermore, game winnings derived from
bonus money of any kind also cannot be withdrawn.
COURIER CHECK - US & CANADA
BANKWIRE - US & CANADA
E-TRANSFER - CANADA
BITCOIN - INTERNATIONAL
MG - INTERNATIONAL
Our accounting department processes payouts every Monday. All payouts
must be requested no later than Sundays, 11:59pm EST.
WITHDRAWALS
1. ACCOUNT VALIDATION
To validate your account, simply send us the following information:
Proof of your identification and age as required by the Online Gaming
Commission.
Please send any of the following ID options
- Driving License...
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