- Blacklist players don’t receive a regular offer compared to other players. The display at the top of their screen shows what their current bonus will be. Please log in to the player’s account to check the current bonus offer.

- When a player is placed on the Blacklist, we don't send them a promotional email because we don't want them to know that they are excluded. The idea of the blacklist is a way to slow them down from making withdrawals without upsetting them.

- If they claim that they received an email for free spins or a 600% bonus offer, please ask for a screenshot as proof.