Knowledgebase:
Deposit- Deposit Refund Request
Posted by Joe C on 02 October 2025 04:46 PM
Our processing department is requesting a copy of your bank statement (not copy and paste text) showing the charges on your account. Once we receive your document and verify the charges, we will refund the money or credit them back into your bingo account.
The transaction must be under "Posted Transaction" and not "Pending Transactions" in your bank statement.
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